A few years ago, strapped for cash, I built some of my first websites on the now defunct NoSupportLinuxHosting.com.
The concept of the site was that assuming the servers were working correctly, many DIY webmasters really don’t need to use customer service for their websites. In some cases, when things aren’t working well in a web server environment, it can attributed to user error – which isn’t bad – but those issues can clog up support lines. Support lines tied up helping users perform simple functions (like backups or migrations) or fixing user errors that someone more knowledgeable wouldn’t have committed or been able to resolve themselves result in higher expenses.
The idea of a no support web hosting company, like NoSupportLinuxHosting.com was to effectively remove support requests that most individuals who have few years of experience with website administration and focus only legitimate support requests attributed to genuine issues with the servers.
And now, NoSupportcPanelHosting.com continues that concept. Web hosting support is purposely lackluster (though avenues of contact including live chat support are available).
Lowering costs ignoring one support request at a time.
If you know cPanel, you don’t need to subsidize those that don’t.
For many webmasters, aside from billing related issues or very rare circumstances of downtime unrelated to their website, they’ll never need to call into a web hosting tech support team.
If you’re the type of person that knows how to upload files via FTP, make backups, migrate websites, change PHP versions, handle DNS issues, and setup SSL certificates among other items that are pretty standard procedure when uploading a website, you probably don’t need much in the way of tech support.
Through a unique process of providing “terrible customer service”, we can effectively decrease the costs associated with providing customer service. Don’t worry, you’ll have all the reliability, security, and performance of top rated web hosting companies, but without a huge support team to pay overhead for we can drive down costs to as low as $1 per month (when paid annually).